The survey has attempted to acquire respondents’ perceptions and habits alongside expectations they have from their municipalities in order to better understand the current situation. This research targeted 10 municipalities across Jordan, namely: Ramtha, Irbid, Ain Al Basha, Al Salt, Russeifa, Zarqa, Sahab, Madaba, Karak, and Maan. From a holistic point of view, the survey has shown that around two thirds of respondents have never visited their municipality building. The most common services that were the main goal of the visit is ordering some sort of service or licensing. Respondents have also stated participating in the local municipal elections at around 70%. Municipality of Ma'an secured the top rank in terms of participation ratio in municipal elections, with 86% of respondents stating their engagement in the elections. Conversely, Municipality of Al-Russeifa was positioned at the bottom of the list with a rate of 43%. In terms of service availability within the municipality, the least services that were available were youth or cultural centers and public parks, where other services seemed to be available in all locations and towards the satisfaction level of such services the same applied, where the construction of squares, parks, and recreational facilities achieved the lowest satisfaction levels at 30%. On the other hand, the perception of municipality duties was close for all components except for two components being Empowerment and support for PWDs and Women empowerment, where around half of respondents did not perceive such components being mandated to the municipality. Looking each municipality individually, it was found that in terms of availability of services in the municipalities, the data showed that 100% of respondents in Municipality of Irbid perceived healthcare services as available compared to 69% of respondents in Municipality of Salt held the same view. In terms of the availability of schools in the area, 100% of respondents in the municipalities of Irbid, Ain Al-Basha, Al-Rusaifa, and Ma'an reported the availability of schools. Whereas, the lowest percentage was in Municipality of Salt at 84%. In regards to the availability of public transportation, 100% of respondents in Municipality of Irbid stated that public transportation is available, while the lowest percentage was in the Municipality of Salt at 75%. Regarding the availability of places of worship, 99% of respondents in Municipality of Al-Karak reported their presence, while the lowest percentage was in Municipality of Salt at 88% and There is significant variation among the municipalities regarding the availability of public parks. The highest percentage of respondents indicating the availability of public parks was in Municipality of Irbid, at 99%. On the other hand, only 1% of respondents in Municipality of Ain Al-Basha reported the availability of public parks. About 71% of respondents in Municipality of Sahab stated the availability of youth and cultural clubs, while only 2% of respondents in Municipality of Ain Al-Basha reported the same. Lastly, 91% of respondents in Municipality of Irbid and Al-Ramtha reported the availability of markets and commercial shops in their neighborhoods. However, the lowest percentage was in Municipality of Madaba at 16%. Satisfaction level with the general performance of municipalities or the service execution was at the half point (around 50% satisfaction). Those stating unsatisfactory results presented their reasoning behind it for mismanagement or lack of proper management and nepotism or favoritism being the two major reasons. When respondents were asked about their overall satisfaction with their municipalities, Municipality of Sahab ranked highest with a satisfaction rate of 82%. On the other hand, Municipality of Salt received the lowest level of satisfaction, with only 45% of respondents expressing satisfaction. In regards to requesting information and grievance mechanisms, more than half the respondents stated their municipalities not having a clear procedure to request information compared to a quarter of respondents stating clear procedures’ availability. Around 15% of respondents have attempted to request information, half of which reported obtaining the requested information and about a fourth reporting not receiving the requested information. On the grievance level, around three fourths of respondents stated not knowing about the available channels to submit complaints or grievances. From those who knew the channels only 10% have used these grievance channels mainly through the complaints department within the municipality, half of respondents stated their complaint not being resolved at all and 25% stating it was resolved. The results indicated that the highest percentage of respondents who attempted to request information were in Municipality of Ain Al-Basha, with a rate of 48%, while the lowest percentage was attained by Municipality of Madaba at 7%. On the subject of PWDs, half of the respondents reporting their municipalities not having adequate infrastructure for PWDs within their buildings, three fourths of respondents reported no adequate infrastructure for PWDs in public streets and areas. Three fourths of respondents reported that their municipalities do not support or empower PWDs within the community. Respondents who stated the availability of measures to support of PWDs reported practices such as providing business licensing or kiosks, employment assistance or integration within local events for PWDs. And the results revealed that Municipality of Sahab ranked first, with 32% of respondents stating that the infrastructure in their area is equipped for individuals with disabilities, while Municipality of Salt obtained the lowest percentage at 4%. In terms of community involvement and communication, around three fourths of respondents reported their municipality not having conducted public meetings to discuss the needs of the community within the past year. For the 11% who stated they knew about such meetings, around 30% of those stated attending one or more of these meetings within the past year. In terms of communication assessment, two thirds of respondents had negative perception of the communication level of the local municipal council with the community and around half of respondents stating the municipal council members being aware of local issues faced by the community. The communication level of municipalities was poorly perceived by the respondents at around 66%, additionally one third of the respondents stated their municipalities having social media pages. Around three fourths of respondents stated their municipalities not involving local community in addressing the needs of the community, on the other hand, around 10% of respondents stated their municipalities having issuing periodical material to create awareness about services, projects or meetings. The results indicated that 69% of respondents in Municipality of Sahab stated the presence of municipality pages on social media platforms, marking the highest percentage among the assessed municipalities. In contrast, Municipality of Madaba obtained the lowest percentage at 20%. In regards to openness, integrity and accountability, around 10% of respondents reported presenting recommendations towards the improvement of the municipality’s work performance, one fourth of these recommendations have been reported to be applied by the municipality. Around 10% of respondents stated their municipalities publishing its financial statements and work plans, and 10% of respondents have stated reading their municipality’s plans and municipal council decisions. About 21% of respondents in Municipality of Sahab reported that the municipal council disseminates action plans and financial statements, placing it in the first rank. Conversely, Municipality of Ain Al-Basha occupied the last position, with less than 1% of respondents confirming this. As for local development, around one fourth of respondents reported their municipality having investments within their areas such as rental of buildings or lands. Less than 15% of respondents reported their municipalities having attracted investment projects to the local community and around 10% of respondents reported the municipality have created partnerships with organizations and the private sector in order to create new investments. And lastly, around 10% of respondents reported their municipality having development plans readily developed for the local community or investors to access. Finally, in regards to women empowerment, around 70% of respondents did not know the number of female municipal council members within their municipality, where an interesting hypothesis to be tested is to crossmatch the given number of members with the actual number to compare the results. Around 15% of respondents were aware of the existence of a women empowerment unit within their municipality and finally around 13% of respondents stated that there are events implemented by their municipality that contain activities related to women’s economic empowerment. Municipality of Salt achieved the top rank in terms of conducting activities related to women's economic empowerment, with a percentage of 25%. In contrast, Municipality of Ain Al-Basha secured the last position with a rate of 4%.